Daisy Dots Boutique FAQs

FAQ's/Terms & Conditions

Here are answers to some of the most frequently asked questions. If you have any other questions, please email me at margaret@daisydotsboutique.co.uk

UK shipping costs and options TOP

There is a flat rate P&P charge of £1.60 on all mainland UK orders (Royal Mail 1st class post) regardless of how much you order.

First Class Recorded Delivery is optional at £2.40.

International shipping costs and options TOP

Europe:

Untracked - £3.00 Signed for/Tracked -£7.95

Rest of the World:

Untracked - £4.50 Signed for/Tracked -£9.45

The signed for/tracked services provides extra security for your order. A signature will be required when your order is delivered and you will be provided with a tracking number. Please note that tracking is only available within the UK for most destination countries.

Please note that in the event of your parcel being lost or damaged, you are entitled to compensation up to a maximum value of £46. If you require extra compensation cover, it can be purchased here.

Please note that you are responsible for any customs charges incurred.

What methods of payment do you accept? TOP

I now accept online payments by all major credit/debit cards or via PAYPAL.

Personal cheques (UK customers only) - please make it payable to "Margaret Read" and send to Daisy Dots Boutique, 2 Farm Place, Livingston, West Lothian EH54 6SD. Please note that your order will not be sent until the cheque has cleared - this may take up to 2-3 weeks after receipt of the cheque as I only deposit cheques once a fortnight. I will confirm receipt of your cheque by e-mail. If your cheque has not been received within 7 working days, your order will be cancelled unless other arrangements have been made.

Postal orders -please make payable to "Margaret Read". Uncrossed postal orders are preferred!

Do you take orders or payments over the phone? TOP

I'm not able to process payments taken over the phone so all orders/payments must be made on the website.

I have a discount/gift certificate code - how do I use it? TOP

If you have a discount code or gift certificate code, please enter it in the voucher box in the shopping cart when you checkout. Please note that most codes are only valid once and some have a time limit for use.

Why should I add shipping insurance? TOP

In the event that your parcel is lost or damaged, the Royal Mail will provide compensation to a maximum value of £46.

If the cost of your order exceeds £46 you can add extra shipping insurance for a cost of £2.50 which will will provide you with extra cover up to a value of £500.

Insurance can be purchased here.

How long will it take for my order to be shipped? TOP

Orders will be dispatched within 5 working days (excluding weekends and public holidays). Personalised items may take longer - please see individual product descriptions for more details.

I am not able to post every day so if you need an item urgently, please contact me before placing your order and I'll let you know when it can be posted.

How will I know when my order has been shipped? TOP

You can check your order status by visiting the Order Tracking page and entering your e-mail address and order number. You will also receive an e-mail when your order has been shipped.

How are items packaged? TOP

Clips come attached to a Daisy Dots Boutique clip card and all items are carefully wrapped in pink tissue paper. Most orders are safely packed into a padded white Jiffy bag. Larger orders will be shipped in a box. When you check out you will be given the option to add a free organza gift bag.

How long will it take for my order to arrive? TOP

The following estimated delivery times are taken from the Royal Mail website. Please note that they are NOT guaranteed and may take longer especially at busy times of the year such as Christmas.

UK first class post/first class recorded delivery - 1-2 working days.
Western Europe - 3 working days
Eastern Europe - 5 working days
Rest of the world - 7 working days

Please note that International orders may take considerably longer than this as parcels are often held in customs.

My order has not arrived or has been damaged in transit TOP

Once a parcel has been posted it is in the hands of the Royal Mail. It is outwith my control and I cannot be responsible for any damages, delays or lost parcels.

If your parcel does not arrive in the expected time frame, please first check with your neighbours and sorting office. The Royal Mail do not consider a parcel to be lost until 15 working days have passed from the expected delivery date (25 working days for International orders).

If your parcel has been lost or damaged in transit, I am happy to file a claim with the Royal Mail on your behalf as I always obtain proof of postage. I will then either issue you with a refund or replacement (if the items are available) up to a maximum value of £46. If you purchased shipping insurance, the maximum value is £500.

If your parcel has been damaged in transit, please contact me on receipt. You may be asked to supply photographs of the damaged parcel.

Please note that I am not able to offer a refund/replacement until: 15 working days (UK orders) or 25 working days (International orders) excluding weekends and public holidays have passed since item's expected arrival date.

How can I contact Daisy Dots Boutique? TOP

Address: Margaret Read, Daisy Dots Boutique, 2 Farm Place, Livingston, West Lothian, EH54 6SD

E-mail: margaret@daisydotsboutique.co.uk

Telephone: 07814 308115

or fill out the form on the Contact Page

Do you have a privacy policy? TOP

Privacy is guaranteed at Daisy Dots Boutique. Please note that I do not have access to any financial details of transactions made by card or through Paypal.

If you purchase anything from me, I will only use your details to send you the items you have ordered.

Your details will NEVER be passed onto a third party. If you have any queries regarding this, please contact me via the contact page.

Do you have a product safety policy? TOP

Please see my safety notice here. By purchasing from Daisy Dots Boutique, you are agreeing to the terms of the safety notice.

Do you accept returns? TOP

I hope you are happy with your purchase but if you would like to return any item, I will exchange or refund it provided that it is returned in it's original condition within 7 days of receipt.

In the unlikely event that your item is faulty, please contact me and I will be happy to resolve any issues you may have. Please obtain proof of postage for your returned item as I cannot be held responsible for anything which is lost or damaged in transit.

The delivery charge and returned postage will only be refunded if the item is faulty. Please note that I will not accept returns of items which are damaged due to misuse.

Please note that personalised items cannot be returned unless faulty. Please check spelling carefully as Daisy Dots Boutique cannot be held responsible for any spelling mistakes made when your order is placed.

Any redistribution or reproduction of part or all of the contents in any form is prohibited.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

What are your opening hours? TOP

The website is open 24 hours a day unless closed for a holiday. Any closures will be posted in advance.

My working hours are generally 9am - 5pm Monday to Thursday and 9am - 12pm on a Friday. Any enquiries received at the weekend will be dealt with on the Monday. I have a young family so this is subject to change!

What size of headband should I order? TOP

Headband sizing is indicated on each product page. Please measure your child's head before ordering as the ages are meant as a guide only. For more information, please see the Product Information page

What type of hair clip should I order? TOP

Please see the Product Information page for details of the hair clip choices.

What does left or right side of the head mean? TOP

This refers to which side of the child's head the clip will be worn on - NOT the left or right side when looking at them!

Are your headbands suitable for adults? TOP

The largest headband size is 12 months to 12 years but these will fit most adults!

Are all items in stock? TOP

Yes - all items listed on the website are made and ready to ship with the exception of Little A Design hair clip holders which are made to order. If an item is shown as "out of stock" then is is not available to order at the current time.

Are hairclips and headbands waterproof? TOP

None of Daisy Dots products are waterproof and should be not be worn while swimming. The water will weaken the glue and may cause the products to come apart.

Do you accept custom orders? TOP

Due to high volume of orders, I'm not able to accept custom orders at the moment....sorry!

Do you offer items on a wholesale basis? TOP

Unfortunately I'm not able to accept any new wholesale clients at the moment.

Do you offer a gift wrapping service? TOP

No, I don't offer a gift wrapping service at present. Organza gift bags are available to purchase from the website.

Do you sell gift certificates? TOP

Yes - gift certificates are now available here!

Colour variations TOP

Please note that colours show on this website are a representation of the product colour and will not be exactly the same shade due to variations in screen settings etc.

Please also note that colours may vary throughout the website - for example all items described as red will not be exactly the same shade of red.

Are your items handmade? TOP

The vast majority of the items I sell are handmade by me in my little studio (it is smoke and pet free). The remainder are handmade by some other very talented people!